Dealing with difficult people on the job can drain the energy from any supervisor or manager.
Sometimes one wonders are these people just being difficult or is this the only behaviour they know.
On the other hand some people on the job purposefully make your job miserable.

I can think of so many examples, but here are just three:
– The person who always does the opposite after you sit, discuss and agree on a specific plan of action for a project,handling an account or handling a particular issue.
– The person who does not agree with their appraisal, says nothing when discussing the appraisal with them, and signs disagree with a lengthy addendum.
– The person who is disgruntled with something and refuses to see your point of view whenever you get into a discussion.

With so many goals to achieve and daily deadlines to meet how do you handle these people and keep your sanity at the end of the day?

I have learnt that:

– you must know yourself,
– have faith in yourself,
– know which battle to choose,
– be well knowledgeable about your functions and anything relating to it,
– always be factual,
– there is no harm in apologizing when you are wrong,
– always show your appreciation for work well done.

Below is an article I found with some other great tips:[Excelling%20with%20Diffi]”>

Enjoy and feel free to share your experiences.